Refund policy
RETURNS & REFUNDS
CANCELLATIONS & REFUNDS
Full refunds and cancellations are available only before design work begins on your custom piece.
If you need to cancel, please contact me as soon as possible — cancellations are only possible before any design work or proofs have been started.
CUSTOM ORDERS
Because each piece is custom made to order, I do not accept returns or exchanges.
I work closely with every customer via email and provide proofs for approval to ensure you're completely happy with your design before it is printed and shipped.
I cannot refund or replace orders due to incorrect information provided by the customer, so please review all proof details carefully before giving final approval.
DAMAGED OR LOST ORDERS
What if my print arrives damaged in shipping?
If your print arrives damaged, please reach out to us within 7 days of delivery. We’ll be happy to send a replacement. Here’s what to do:
– Take clear photos of the damage, including the packaging.
– Send them via Etsy Convo (or email if purchased through our website).
– We’ll assess the damage, send the images and details to our print lab, and have a replacement made and shipped to you as soon as possible.
All of our prints and products are professionally printed at a high-quality print lab, and we take great care in packaging them to ensure they arrive safely. If something goes wrong, we’ll make it right with a replacement.
– If your item is lost in the mail, I will gladly send a replacement free of charge.
– If tracking shows your package was delivered but you can’t find it, I’m happy to offer a digital file or a discounted reprint.
– If you’re unhappy with your order for any reason, please reach out so we can find a solution.
NON-RETURNABLE ITEMS
– Custom or personalized artwork
– Digital files
– Gift cards
– Sale items
CONTACT
If you have any questions, feel free to reach out through our Contact page. I'm always happy to help.